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Terms & Conditions
Terms & Conditions
– Hand-crafted items are all unique, and would not look identical from the display image. By purchasing made-to-order hand-crafted items, you are agreeing that no change, cancellation, or refund if possible after payment except for large defects (i.e. damage or functional issue).
– Unique piece items (if stated as so) are all the exact item in the image. It would not be possible to order more than 1 piece. However, occasionally we come across similar styles, and you may reach out to us to leave your contact if you really want something of that design or style and we can keep a lookout for you.
– Duration of waiting for hand-crafted items might be longer than indicated based on the number of pending orders. Please email us in advance to check on the expected timeline and share with us your deadline in such instances and we can advice accordingly if it would be in time for your order. You may place your order after checking with us and if you are comfortable with the timeline.
– All items sold are non-refundable or exchangeable.
– Any design produced by us for you will remain our intellectual property and may not be used in any other form without our prior consent.
– We may occasionally use and/or feature custom made designs that we’ve previously produced in our other items, websites, exhibitions, showcases, pitches and portfolio. If you would prefer to opt-out or keep your relationship with us discreet, please let us know by clearly stating on your very first order request email. Different rates apply to bespoke and confidential designs.
– There is no warranty provided for all items and the ideal condition for keeping and handling of these items would be explained to the best of our knowledge and ability.
– Although there is no warranty, we are committed to supporting you in your caring of your items and should you require any advice or assistance, please feel free to reach out to us at hanfugirl@gmail.com